From there, we can restore the backup files. If we cannot migrate you over due to errors caused by the old host, you will have to migrate manually via FTP or use the backup manager on the old host (if they have this option enabled for you) to transfer backup files to our server. PLEASE NOTE We have no control over any migration attempt failures coming from the old hosting provider. We cannot migrate you from a reseller account to a shared account. You will always have the backing of our 24/7. But don’t worry - you’re not in this alone. We give you complete control over all aspects of your business. Manage your own customers, earn money, and run your own hosting company the way you want. No other methods for migration can be used (ie. Our Reseller Plans let you start your own Hosting Business by selling our white-labeled products. For Reseller Plans: you must use the cPanel backup manager on the old host to remotely FTP the backup to our server, for each account you want migrated and restored. To request migration from your old cPanel host, simply open a support ticket and provide following info: for shared hosting, domain’s username & password. We’re here to provide you exceptional service. We offer no limits on size per account transfer nor number of accounts to be transferred over. Unlike our competitors, we offer 100% free anytime migration on all shared and reseller plans.
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